Setup Slack alerts

Everytime something interesting happens in your account, you would want to be notified about it in the productivity tool of your choice. We have integrated with Slack to send you real-time alerts with contextual data, such that you can act immediately.

Slack Webhooks Example

How businesses use these alerts?

Several businesses use Slack to be alerted of unexpected events on the field. Read this tutorial on slack alerts for unexpected events. Some customers also use Slack to get daily business-as-usual events. Read more about that here.

Configuring the alerts

Get your slack incoming webhook URL

Slack offers incoming webhooks as a simple way for external sources like us to post messages into your Slack channel. You just need to follow these steps:

  1. Navigate to https://my.slack.com/apps/new/A0F7XDUAZ-incoming-webhooks. You will be asked to login into your Slack team, if you aren't logged in already.
  2. Choose the channel in which you want to see alerts from HyperTrack.
  3. You will be redirected to a page with Setup Instructions. Copy the Webhook URL - it looks like https://hooks.slack.com/services/T06HDJ3GF/B5EDJ6XPB/XXXXXXXXXXXXXXXXX. Ignore rest of the instructions.

Configuring slack alerts

Add it to HyperTrack dashboard

Go to account settings and click Add slack alert button under Webhooks section. Paste the url you copied from slack.

You can customise your alerts to be delivered only for specific events. You can also configure multiple slack channels, each for different events or different user groups. For eg, you can configure 3 different slack channels, one each for your teams in San Francisco, San Jose and Palo Alto so that each area's team lead can get alerted only about his delivery team's events.

Slack Webhooks Example

Receiving a slack alert

Every alert delivered to your slack channel has context such that the alert is actionable. Every alert has user name, the most interesting number for that event and a link that gives you complete details about the associated user or action, and visualizes it on a map.

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